Return & Refund Policy

Return Policy

  • Return requests for products must be initiated within 7 days from the date of delivery.
  • Claims for breakage in transit or lost parcels must be made within 2 days from the date of delivery.
  • Payment refunds are applicable only for damaged products or incorrect deliveries, and only for prepaid orders.
  • Returns and replacements are free of charge if the customer receives wrong products (incomplete sets or incorrect styles), incorrect sizes, or damaged items.
  • No returns are accepted for freshly milled groceries or fresh milk items.
  • Refund decisions will be made only after the product has been returned to us and thoroughly inspected to ensure it is unused.
  • Refunds will not be issued based on individual preferences regarding the product.

Exchanges

Only size exchanges are permitted. Items can be exchanged for the same size or a different size.

Return Intimation

To initiate a return, please email us at info@naturestrunk.com within 7 days of delivery. Include the following details in your email:

  • Order Number
  • Courier Docket Number
  • Reason for Return
  • Guidelines for a Valid Return
  • The product must be in its original condition.
  • The original box should be retained and returned.

All products sold on Nature’s Trunk are 100% genuine. We are committed to ensuring a delightful shopping experience for you.

Cancellation Policy

We offer an easy cancellation process for our valued customers. You can cancel your online order before the product has been shipped, and your full order amount will be refunded.

To cancel an order, please follow these steps:

Email us at info@naturestrunk.com

Please Note: The entire order must be cancelled; partial order cancellation requests are not accepted. A cancellation fee of Rs. 250/- will be charged if the order has already been completed or shipped.

Refund Policy

Refunds are provided only for prepaid orders.

Your refund will be initiated within 2 business days of receiving the refund request and authorization.

The refund is estimated to be credited to the account used for payment within 4-8 days after initiation. Please note that the timing of the actual credit depends on various external factors, such as banks and payment gateways.

Shipping charges and restocking fees will be deducted from the refund amount.

Mode of Refund

For cancelled orders and returned products (due to incomplete sets, incorrect styles, wrong sizes, or defective items), the refund amount will be credited back to the same account (online banking, credit card, debit card) used for the original purchase.

Nature’s Trunk reserves the right to change, add, or amend this Return & Refund Policy without prior notice.